Customer Service


Shipping and Delivery

All orders are dispatched within 5 working days (excluding bespoke orders) by Royal mail special delivery. All items will need to be signed for. All jewellery comes gift boxed in our exclusive Moissanite branded packaging. Each item of Jewellery comes with its own Moissanite certificate of authenticity and limited lifetime warranty.


Retuns and Replacements

We offer a 30 day money back guarantee: if for any reason you are unsatistfied with you Moissanite Jewellery for any reason, you may return it, unworn and in it original packaging, within 14 days of receipt for a full refund or exchange. If you wish to exchange your jewellery for a more expensive or less expensive piece, simple contact us to discuss your requirements. We pride ourselves on producing high quality jewellery and service, however if your jewellery has a non-manufacturing fault, please contact us to discuss repair options before proceeding. Returns address: Moissanite UK Elton House Powell Street Birmingham B1 3DH Please return your item by Royal Mail special Delivery and please enclose your returns form which can be found on your account page.