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Moissanite UK

Delivering your Order

We aim to despatch orders within 5 days. Unless you have chosen a specific delivery date. If there is a delay on your order, we will contact you to discuss this and we will keep you informed on the progress of your order.

Bespoke Orders take 2-3 Weeks from confirmed Design completion.

For orders posted within the UK, we use Royal Mail Special Delivery Gauranteed before 1pm. A Signature is required for this. The charge for this is £8.00 (Free if Item is over £100)

For orders posted outside the UK, we use Royal Mail International Tracked & Signed. The charge for this is £15.00

Royal Mail will notify you by way of email when your Goods are dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.

If the Company receives no communication from you within three days of delivery regarding any problems with the Goods, you are deemed to have received the Goods in full working order with no issues.

COVID-19 Update

In response to COVID-19, our delivery providers are taking precautions to protect the health and wellbeing of their drivers and our customers.  Please be assured that your safety is our priority and we are following the advice and guidance from the UK government. At present Royal Mail are operating a contact free delivery service. You can find full details on our delivery providers guidelines and measures upon visiting their website, emails will be provided upon dispatch to confirm delivery information.