Terms and Conditions of Sale
The following terms and conditions apply to all transactions on moissanite.co.uk The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.
Contact Details
If you need to contact us for any reason please do not hesitate to do so by using the contact page or email us at info@moissanite.co.uk, or alternativly you can call us on 0121 233 0023 option 1
Ordering
Making a purchase could not be simpler. Just browse or search our website, find the product you need. Click the "BUY" button against the item(s) you wish to buy and this will put them into the shopping cart. Select your delivery option and location and proceed to payments. Enter your name address and choose your payment method on our secure paymentt page with the options of credit/debit card, PayPal, Google/Apple Pay and Klarna and click complete. After your order has passed through our security checks will send you a confirmation email detailing your order. Please take care entering the "cardholders statement address" exactly as it appears on your credit / debit card statement to ensure swiftest dispatch.
To ensure you receive our emails regarding your order, please add info@moissanite.co.uk to your safe senders list as sometimes our emails may go into your Junk/Spam folders.
Delivery Schedule
We aim to dispatch orders within 3-5 days (weekdays) unless we have contacted you to discuss this, regardless of time of ordering. Goods can be sent to your registered credit card address or alternatively to another address providing all details are confirmed.
Bespoke Orders
Bespoke designs are made to your specific design and therefore cannot be returned for refund in any circumstance. We will happily discuss any repairs or adjustments needed. A non-returnable deposit may be required on Bespoke orders.
Prices and Payment
Please note that the prices of all the products on our website are inclusive of applicable Value Added Tax (VAT). Priority delivery services are available and you will to contact us to discuss the options available. Prices are subject to change at any time prior to acceptance of your order. Should there be any change we shall notify you and give you the option to proceed or cancel your order.
Payment for Products can be made by Visa, Visa Delta, Visa Electron, Solo, Mastercard, Debit Mastercard, JCB, and Switch.
After your order has passed through our security checks we will send you a confirmation email detailing the exact order received. All orders will be dispatched complete with a VAT invoice.
Availability
Receipt of your order does not guarantee that we can supply the selected Products to you. All the products are subject to availability and we must therefore reserve the right in exceptional circumstances: to limit quantities of products we supply; to supply only part of an order or to divide up orders; to alter the availability and duration of, and to terminate at any time, any special offers. We will not deduct sums from your credit/debit card unless stock is available for shipping. Should you wish to cancel your order at any stage you will be refunded in full provided the order has not been dispatched.
Order Acceptance Policy
No binding contract is created until your order has been accepted. Acceptance of your order shall take place when your credit/debit card is debited or other payment is cleared and until then the right is reserved to decline your order. At Moissanite's discretion, ownership of the goods may not pass from Moissanite to the buyer until the buyer has made a payment in full thereof, (and any other monies owing to the Seller). By placing your order, you agree to accept all terms and conditions set forth anywhere on this site, including Moissanite's terms and conditions of sale.
Drop Shipping Policy
Moissanite does not offer a drop shipping service for businesses without prior agreement.
Returns and Refunds
Under The Consumer Protection (Distance Selling) Regulations 2000. You have the right to cancel an order without reason by the end of the seventh working day after the day on which you receive your goods.
Tax Charges
All items made and dispatched from our premises here in the UK and are subject to VAT at the current rate regardless of the value of the item.
Credit Card / Web Site Security
Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations.
Please Note: Moissanite does not and has never stored credit / debit card details.
Fraud Statement
Unfortunately levels of fraudulent credit card transactions, particularly via the internet, are on the increase. Moissanite make every effort to check all orders as thoroughly as possible given the information submitted, please do not be offended if we have to contact you to make additional security checks after you have placed your order. At Moissanite fraudulent transactions will not be tolerated and are always reported to the relevant authorities.
Guarantees
All products supplied are covered by the manufacturers' own warranty which is normally for a period of twelve months from the date of delivery. This covers parts and labour to repair a product that has became faulty due to manufacturing faults. Guarantees do not cover goods which have become faulty as the result of misuse or mishandling.
Limited Lifetime Warranty
All Moissanite stones come with a limited Lifetime Warranty that the stone will never loose its fire & Brilliance, chips and breakages can occur and the warranty does not cover this. Please contact us to discuss any issues with stones. We no longer deal with issues regarding Charles & Colvard Moissanite, therefore, please contact them direct.
Loss of Data
To the extent not prohibited by law, in no event will Moissanite be liable for any lost images, data, revenue or profit, or for special, indirect, consequential, incidental or punitive damages, however caused regardless of the theory of liability, arising out of or related to the use of or inability to use the product, even if Moissanite has been advised of the possibility of such damages. In no event will Moissanite's liability exceed the amount paid by you for the product.
Customer Services
At Moissanite we recognise that it is inevitable that problems can occur with any business transaction but it is how you rectify them that will make one stand out from another. Customer regard is one of the benchmarks we use to measure our success and whilst we strive to achieve a 'right first time' policy, problems can sometimes occur. We are always keen to receive any feedback both negative and positive. If you have any comments or questions regarding Moissanite please Contact us
Privacy and Disclosure of Information to Third Parties
Moissanite takes your privacy rights as a customer very seriously. This policy outlines the information we collect from our visitors and how we use it. Due to the ordering process certain information given by you at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998.
Data Protection Reg No. N000312
Copyright
The design and text of this site is Copyright Moissanite. Some product images and product descriptions within this site are Copyright their respective owners. All brand names, logos and trademarks are property of their respective owners. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Moissanite web site without written permission from Moissanite. Any use of materials on this site without Moissanite's prior written consent is strictly prohibited.
Errors and Descriptions
Every effort will be made by Moissanite to ensure accuracy of any technical data or literature made available in relation to our products. Moissanite accepts no liability for any damage or injury arising from any errors or omissions in such technical data to the Buyer or any third party. No contract can be invalidated due to printing or clerical errors. Product photographs are for illustration only and any descriptions of goods are for guidance only and shall not constitute the contract 'sale by description'. Errors and Omissions excepted. We will promptly correct any errors brought to our attention.
Statutory Rights
All statements, guarantees or warranties in these terms of trading are additional to and do not affect your statutory rights. These terms and conditions are subject to change at any time without prior notice to you.
