Orders are dispatched within 5 working days and you can choose the earliest delivery date on checkout, please allow upto 2 weeks for 18ct & Platinum items.
Loose Stones are normally dispatched the next working day
For orders posted within th UK, we use Royal Mail Special Delivery Gauranteed before 1pm for orders over £100 & 1st Class Signed For any items under this amount.
For orders posted outside the UK, we use Royal Mail International Tracked & Signed.
Once your order is despatched you will be sent a link from Royal Mail® to track your order.
We offer a 30 day money back guarantee: if for any reason you are unsatisfied with your Moissanite Jewellery for any reason, you may return it, unworn and in its original packaging, within 30 days of receipt for a full refund or exchange. If you wish to exchange your jewellery for a more expensive or less expensive piece, simple contact us to discuss your requirements. We pride ourselves on producing high quality jewellery and service, however if your jewellery has a non-manufacturing fault, please contact us to discuss repair options before proceeding.
A returns form for the item you wish to return can be found in your account section which you can print and send back with your item.
Please see our Support pages for more information